JOHN ALEXANDER ESTATE AGENTS LTD - PRIVACY & DATA HANDLING POLICY

At John Alexander Estate Agents Limited we take the privacy of your information very seriously. This policy explains how and why we collect information from you, and how we use your information.

By using our services via our website or by contacting our office in person, by email or on the phone, you are agreeing to the terms of this policy and are granting your consent for us to use your information in carrying out our business and providing our service.

If you have any queries about the policy, please contact us on tel: 01621 814334 or by email at info@john-alexander.co.uk and we will do our best to resolve any concerns.

Personal information that we may collect from you.

We may collect the following personal information from you :-

  • Your name
  • Your postal address
  • Your e-mail address
  • Your home and mobile telephone number
  • Details of your current situation in relation to buying/selling or renting a property
  • Your current requirements and specification in terms of the service that you require from us.

Although not compulsory, providing us with this information will allow us to provide you with our professional Estate Agency & Letting Agency services, thereby assisting you with buying, selling or renting property through us.

By providing us with this information you are giving us your consent to use this information in providing our services to you.

More sensitive information relating to employment/financial circumstance may be required when agreeing a sale or managing a rental, but will only be used for those specific purposes.

Use of your personal information

We will use your personal information to :-

  • Advise you of properties or services that we believe you may be interested in.
  • Provide you with our professional services in relation to buying/selling/renting properties through our company.
  • Advise you of relevant services that we provide, that we believe may be of interest to you.

Sharing your personal information

We will not use your personal information for unrelated marketing purposes.
We will not pass your personal information onto unrelated third parties.
However, in the course of providing our services, there will be occasions when your details will be passed to legitimate third parties for the purpose of progressing the services that we provide to you. (For example; in advising both sets of conveyancing solicitors of the purchaser's & vendor's details).

Other than as described above, we will not disclose any of your personal information without first asking for your consent to do so.
The only exception would be where we are required to do so by law.
(for example, in relation to Anti-Money Laundering Regulations & Prevention of Crime).

Updating your details

You can update the personal information that we hold for you at any time by calling us on 01621 814334 or by emailing info@john-alexander.co.uk.